The MEDI+SWARM Web site contains links to other sites. Once you enter another Web site (whether through an advertisement, service, or content link), be aware that MEDI+SWARM is not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every Web site that you visit through a link or advertisement on MEDI+SWARM.
Non-Personal Information We Collect About You
Even if you do not register with MEDI+SWARM, we collect Non-Personal Information about your use of our Web site, special promotions and newsletters.
Personally-Identifiable Information We Collect About You
A. Registration Information
For security purposes, we also request that you choose a Secret Question and submit a Secret Answer during registration or at various times when you try to access features that contain sensitive Personally Identifiable Information. If you forget your password, an email with your temporary password will be sent to the email address you provided during registration. When you log in with your temporary password, you will be prompted to answer your Secret Question. If you have not provided a current and active email address or if you do not know the answer to your Secret Question, you will be locked out of your account.
B. Newsletters & Emails to You
At registration, you will automatically be signed up to receive periodic informational newsletters via email from MEDI+SWARM. These emails inform our members of new or upcoming features and partners. You can unsubscribe from the newsletters by following the instructions provided in the email.
When you participate in certain services and activities, you will have the option of signing up to receive emails from MEDI+SWARM as reminders or notifications. You can change these notification and reminder settings in the Settings section of My MEDI+SWARM or within the individual service itself (for example, Trackers).
At registration and at various times as you use MEDI+SWARM, you may be given the option of receiving recurring informational/promotional newsletters via email on specific health topics from MEDI+SWARM and/or directly from third parties. When you sign up for our email newsletters or at any time, you can choose to opt-in to receiving additional promotional emails from MEDI+SWARM or our Sponsors. In order to subscribe to MEDI+SWARM newsletters via email, we need your contact information, including email address. You can unsubscribe from the newsletters by clicking on the "unsubscribe" link at the bottom of any email newsletter, or you may use our Contact Us Form to request MEDI+SWARM Customer Service to manually unsubscribe you from the newsletter. In some cases, when you click on a link or an advertisement on our site, in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of MEDI+SWARM (see Disclosure to Third Party Contractor Web sites, below), notes or "counts" your response to the e-mail or newsletter before re-directing your browser to your selected destination; this re-direction process may not be apparent to you.
C. Email a Friend
If you choose to use our Invite a Friend, Email This, or Share This service to tell a friend about our site, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and/or email address as the from email address. MEDI+SWARM does not use your name, your email address or your friend's email information and the information you provide using this service for any other purpose. We will only use the information you provide to send the email you request. If you choose to automatically send updates to your friends through the Share This feature, MEDI+SWARM will automatically send additional emails to the email addresses you specified when you update the page.
D. Suggestions You Make to MEDI+SWARM
E. Message Boards and other Public Forums
As a service to our users, MEDI+SWARM features journals, personal pages, message boards and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. Any information shared (including Personally Identifiable and Personal Health Information) that you reveal in a journal, personal page, message board, Ask A Doctor posting or online discussion is by design open to the public and is not a private, secure service. Some features, such as Journals, Photos, and Personal Pages allow you to set the privacy setting for each item you create. You can set the privacy setting to Private, Public, or Friends Only. Public information can be seen by everybody without limitation. Viewers do not have to be members of MEDI+SWARM in order to view this data. Friends Only information can be viewed by other MEDI+SWARM members that you have elected to add as a friend. Private information can only be seen when logged in under your user name or by MEDI+SWARM Administrators. You should think carefully before disclosing any Personally Identifiable or Personal Health Information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, this information may also appear in third-party search engines like Google, Yahoo, MSN etc. MEDI+SWARM does not control the information indexed and cached by search engines. At your request, MEDI+SWARM can remove Personally Identifiable Information from the MEDI+SWARM site, but cannot remove this information from search engines. Once the data has been indexed by a search engine, that information cannot be retrieved, deleted or modified by MEDI+SWARM.
F. Website Registration and Interactive Tools on MEDI+SWARM
After you have registered as a member of MEDI+SWARM, you may choose to use certain MEDI+SWARM interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including Personal Health Information. Some of the tools (like calculators) do not retain your Personal Health Information, while others (like Trackers and Personal Health Records) store and display your Personal Health Information in accordance with the privacy setting you choose.
Neither MEDI+SWARM nor any of its services are designed or intended for children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. A parent or guardian, however, may use My MEDI+SWARM to establish a personal health record and/or Personal Page for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of MEDI+SWARM Personal Page and PHR. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through My MEDI+SWARM for the minor.
My MEDI+SWARM provides a convenient place to record and store your Personal Health Information and provides tools and services in order to help you better manage your health and the health of your family.
A. My MEDI+SWARM
Personal Health Information that you enter into one of the My MEDI+SWARM tools is used to provide you personalized and clinically relevant information on your personalized My MEDI+SWARM page and throughout the MEDI+SWARM service. My MEDI+SWARM creates a personal home page specifically for your health information.
B. Aggregate Data
MEDI+SWARM may combine any public information you provide with information from other users to create Aggregate Data to display on the MEDI+SWARM site. This information may also be disclosed to third parties. Aggregate data does not contain any information that could be used to contact you, identify you, or associate any health condition with you personally. For example, MEDI+SWARM may use information gathered to create a composite profile of all the users of a particular third party site. These third party Web sites may use this information to understand community needs and to design appropriate programs and activities on their site.
C. Interactive Tools on My MEDI+SWARM
Interactive tools within My MEDI+SWARM gather self-reported Personal Health Information. In addition, certain of these tools can store Personal Health Information coming from third party data interchange agreements between your employer, health plan, pharmacy benefits manager and other third parties that provide data interchange services. We maintain and limit the use of that information to the Opt-in permission you have provided at the time you use the tool.
We do not provide registered users with downloadable software that collects or uses any PII or PHI without and Opt-in consent.
Information Collected by Third Parties Not Acting on Behalf of MEDI+SWARM
Disclosure of Your Information
In addition to disclosures that you specifically authorize, MEDI+SWARM may disclose personal information as follows: We may release Personally Identifiable or Personal Health Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) in response to a physical threat to you or others, to protect property or to defend or assert legal rights, or (3) in connection with a transaction or proceeding involving the transfer of all of part of our business relating to the information, or involving the transfer of control of those assets involved in such business. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.
A. Disclosure to MEDI+SWARM Staff and Moderators
MEDI+SWARM staff and moderators sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to you and other members, to troubleshoot problems or resolve complaints. Access to your Personally Identifiable Information is limited to the information reasonably necessary for the employee to perform the function needed to resolve the issue or to improve the service.
B. Disclosure to MEDI+SWARM Operations and Maintenance Contractors
MEDI+SWARM operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to MEDI+SWARM. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our Web site. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for MEDI+SWARM.
C. Disclosure to Third Party Contractor Websites
D. Disclosure to Third-Party Advertising Companies
MEDI+SWARM also provides links to sites provided by Third Party Contractor Websites that have business arrangements with MEDI+SWARM to pay commissions based on sales of products or services generated through MEDI+SWARM. An example of this would be "Ad links" from Google on our Search pages.
E. Disclosure to or by Co-branded Channel Partners
MEDI+SWARM is a contractor and provides co-branded content and services to Channel Partner Web sites hosted and operated by companies other than MEDI+SWARM. You can only access these co-branded content and services only through the Channel Partner Web site, and usually from the health section of these other Web sites. The co-branded MEDI+SWARM pages that you may access through a Channel Partner Web site may have different registration processes and opportunities for information collection, and Personally Identifiable Information that you provide on these pages may be shared with the Channel Partners.
F. Disclosure to Linked Sites
G. Disclosure of Aggregate Information
MEDI+SWARM may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "30% of our users live east of the Mississippi" or that "25% of our users have tried alternative medicine." Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
How MEDI+SWARM Handles Privacy and Security Internally
Here are some of the security procedures that MEDI+SWARM uses to protect your privacy:
Despite MEDI+SWARM ‘s efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. If you provide your user name and password to other people or if you use a public computer that does not log you off MEDI+SWARM, your data is no longer protected. Please do not share your MEDI+SWARM credentials and always log off public computers.
There are additional security procedures that MEDI+SWARM uses to protect the privacy of information stored in the MEDI+SWARM Personal Health Records (PHR) detailed below.
MEDI+SWARM Personal Health Records (PHR)
MEDI+SWARM provides additional protection for your Personal Health Information stored in your Personal Health Record as follows:
Updating Your Information and Contacting MEDI+SWARM
A. Updating Your Personally Identifiable Information
MEDI+SWARM tools that collect and store self-reported data allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes.
B. Removing your Personal Information
If you have a complaint or problem, please use our Customer Support Form (Contact Us.) Our customer service department will forward your complaint to the appropriate internal MEDI+SWARM department for a response or resolution.
If you do not receive adequate resolution of a privacy related problem, you may write to MEDI+SWARM’s Privacy Office at:
Attn: Office of Privacy
531 Muskmelon Way
Saratoga Springs, UT, 84045
We will notify you within 30 days of receipt of your letter to confirm your personal identifiers have been removed.
C. Updating Your Personal Health Information in My MEDI+SWARM
Self-Reported Information - Please log-in to My MEDI+SWARM and update your information. We remove Personal Health Information only at the request of the authorized user. In order to verify that it is the authorized user requesting removal of his/her Personal Health Information, we require you to send a signed statement, including your name, address, email address and birth date, to the address below authorizing MEDI+SWARM to remove your Personal Health Information from our active databases and other readily searchable media. Upon receiving your request, your personal health identifiers stored in active databases and other readily searchable media will be removed so that you cannot be identified or associated with any Personal Health Information you previously provided. Mail your requests to:
Attn: Record Removal
531 Muskmelon Way
Saratoga Springs, UT, 84045
We will notify you to confirm your personal health identifiers have been removed.
Professionally Sourced Health Information - For Personal Health Information in My MEDI+SWARM, your ability to correct, update or remove previously provided Personally Identifiable or Personal Health Information only covers information within the reasonable control of MEDI+SWARM. We place certain restrictions on your ability to correct, update or remove professionally sourced health information that you have authorized to be entered into your My MEDI+SWARM. You may authorize physicians, other health care providers, health plans, hospital systems, pharmacists or laboratories (or their respective Web sites) to provide data into your My MEDI+SWARM. While you can remove this professionally sourced information from your record for the purpose of controlling the viewing or sharing of that information, MEDI+SWARM will maintain an audit log, a notice of that transaction and a copy of the information deleted.
D. Limitations on Removing or Changing Information
Upon your request, we will delete your Personally Identifiable or Personal Health Information in My MEDI+SWARM from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to MEDI+SWARM from our servers.
We will not delete the posts or comments you've written in the communities or forums. Any information you provided in any message board, including the Ask-a-Doctor forums will not be deleted.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, and on the What's New page.
Aggregate Information or Data: As a website gathers individual pieces of Non-Personal Information (see definition below) from its users, it may combine similar data from many or all the users of the website into one big "batch". For example, the site may add up the total number of people in Peoria, Illinois, (but not their names) who are seeking information about weight loss and compare that to the number of people in Petaluma, California seeking the same information.
This sort of statistical information is called aggregate data because it reflects the habits and characteristics of a large group of anonymous people. Web sites may use aggregate data or share it with their business partners so that the information and services they provide best meet the needs of the users. Aggregate data also helps advertisers and sponsors on the Web know how effectively they are reaching and meeting the needs of their target audience.
browser: Short for web browser, a browser is a software application used to locate and display web (Internet) pages. The most popular browsers are Microsoft Internet Explorer, Firefox, and Safari. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats.
Channel Partner Web site: A third party Web site to whom MEDI+SWARM provides content and services for that web site's health channel.
Cookie: A small data file that is stored on the hard drive of the computer you use to view a Web site. Cookies are placed by that site or by a third party with a presence on the site, such as an advertiser and are accessible only by the party or site that placed the Cookie (i.e. a Cookie placed on your computer by MEDI+SWARM isn't accessed by any other site you visit but a Cookie placed on your computer by an advertiser may be accessed by any site on which that same advertiser has a presence). Cookies can contain pieces of Personally Identifiable Information (PII). These Cookies often are used to make the site easier to use. For example, if you check a box to ask that we store your user name on your computer so that you don't have to enter it each time you visit the site, it's stored in a Cookie on your computer.
encryption: The translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt it. This is typically done by secure computer systems.
firewall: A system designed to prevent unauthorized access to or from a public or private network. Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are frequently used to prevent unauthorized Internet users from accessing private portions of public networks. All messages entering or leaving the network pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.
Non-Personal Information: Information that is not traceable back to any individual and cannot be used to identify an individual. For example, Click Stream Information is Non-Personal Information, as is information such as gender, age, city and state when not linked with other Personally Identifiable Information.
Opt-In: Means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a Web site. Typically, if you "Opt-in" you must provide certain information, usually Personally Identifiable Information, to the Web site or otherwise actively indicate your choice or preference to participate in the Web site program. For example, if you wish to use a tracker, you must select the tracker you want to add, enter in information about yourself or your condition, and select how often you wish to receive reminder notifications. Examples of opt-in emails include the watchlist and reminders to update your tracker.
Opt-Out: Means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a Web site. Typically, if you "Opt-out" you must uncheck a box next to a stated preference or otherwise take some action to indicate your preference not to participate in a program. For example, if you do not wish to receive the MEDI+SWARM Newsletter or emails notifying you that someone has invited you to be a friend, you must uncheck the corresponding box in your email notification preferences.
password: A secret series of characters, typically alphanumeric (meaning it consists of both letters and numbers) that enables you to access a file, computer, or program. You must enter your password before the computer or system will respond to commands. The password helps ensure that unauthorized users do not access the system. In addition, data files and programs may require a password.
Ideally, the password should be something that nobody could guess. In practice, many people choose a password that is easy to remember, such as their name or their initials. This is one reason it is relatively easy to break into many computer systems.
Personal Health Information (PHI): When your Personally Identifiable Information (PII) is combined with known health characteristics. For example, if you indicated that you have a certain disease or condition, when that information is combined with your PII, it becomes Personal Health Information.
Personally Identifiable Information (PII) (also called Personal Information): Information that can be traced back to an individual (contrast with Non-Personal Information and Aggregate Information). Examples of PII include your name, home address, telephone number, email address, and Social Security number. If other pieces of information are linked to PII, they also become PII. For example, if you use a nickname to chat online and give out your real name while chatting, your nickname becomes PII when linked with other PII.
server: A computer that provides services to other computers. A "web server" stores web site files and "serves" them to people who request them.
SSL (Secure Sockets Layer): A security protocol developed by Netscape for transmitting private information via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that utilize an SSL connection start with https instead of http.
username: A name used to gain access to a computer system or program. Usernames, and often passwords, are required in shared systems, such as the Internet. In most such systems, users can choose their own usernames and passwords. On MEDI+SWARM, as part of your registration, you will be required to provide a username in addition to your email and a password. The MEDI+SWARM username is the name that will appear on any of your public forum postings. Usernames are also required to post a reply on message boards, use certain MEDI+SWARM Tools and online services such as My MEDI+SWARM. This public nickname should not include any personally identifiable information, such as your name. NOTE: Once you establish a username on MEDI+SWARM, you cannot change it without registering with a new account.
virus: A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Viruses can also "replicate" themselves by copying their code to other computers. All computer viruses are manmade. A simple virus that can make a copy of itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems. There are numerous virus protection programs available.